Refund Policy
General Policy
- The refund policy may vary depending on the digital product, course, class, and/or instructor. Before making a purchase, carefully review the refund policy associated with the specific product or course. In cases where no refund policy is specified, our default policy applies.
- Our default policy is no refunds unless stated otherwise for a specific product.
- This is due to the digital nature of the products, where no item is shipped and the Customer and/or Student typically gets instant access to the product upon purchasing.
If you encounter any problems or the content does not meet your expectations, please contact us (support@cheerleadingtools.com) and we will work together with the instructor and/or product creator to resolve the matter.
However, refund exceptions may apply, as detailed below.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Non-delivery or Early Removal: If the Customer and/or Student has paid for Content and/or products that are not delivered or are removed from the platform earlier than specified, breaching the duration of access rights.
- Misrepresentation or Breach of Conduct: If the Customer and/or Student has paid for Content and/or products that do not reasonably reflect the details and information initially provided.
- Canceled or Changed Content: If the Customer and/or Student has paid for scheduled Content that is ultimately canceled or significantly changed.
- Consumer Rights under Applicable Law: If a Customer and/or Student has rights under any applicable law that entitles them to a refund.
Note that refund requests are evaluated on a case-by-case basis. Please also note that refunds are generally not applicable once a student has completed the course content. If you believe you are entitled to a refund or wish to discuss your situation further, please contact us at support@cheerleadingtools.com and provide relevant details for our review.
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